Table of Contents

FAQ.




The Factory

Carpets And Home Textile of India is a recognized manufacturing & export house immersed in the fine art of rug, Uniqe Designers Hoe Textiles making for almost three decades, recognized by some by the name Carpets of India. Each rug manufactured by us conveys a story of its own as special emphasis is given by us in each step of the manufacturing process, the major area of our focus has become reinterpreting classic craftsmanship and combining it with designs which might be different but are simultaneously elegant. Our experience and consistent growth has enabled us to become pioneers in Hand knotted rug business and our dedication and passion towards our quality and designs is the reason for the unparalleled services that we have delivered to our customers over the years.




Frequently Asked Questions

Where is My Order?
To know the status of your order, you can contact us
through below channels. Mobile: +91-8319106212 (09:30 AM - 06:30 PM IST).

Email:Â soniacollections@gmail.com Website Chat: 09:30 AM till 06:30 PM IST
DO THE RUGS COME WITH A WARRANTY?

Yes. Every rug comes with 6 months or 24 months warranty. To know more, +91-8319106212 or exports@soniacollections.com /soniacollection4@gmail.com

ARE THE TRUE COLOUR SHOWN ON WEBSITE FOR RUG WEBSITE

Yes, the rugs showcased on the website are in true colors.

However, depending on the resolution of your device's screen,
there might be slight variation in the color of the actual rug and it's website image.

You can reach us at +91-8319106212 or exports@soniacollections.com for inquiring about more images.
ON What All PORTAL YOUR PRODUCTS AVAILABLE ? We are available on ebay, amazon, Mirraw, Etsy, flipkart.



How Can I PAY?

You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway. You can also pay us via PayPal. You can also pay through Bank Transfer. Cash on delivery is available in India for products up to the value of 100000 INR and total cart value up to 200,000 INR. To know more, kindly call us at +91-8319106212 or or exports@soniacollections.com /soniacollection4@gmail.com




IS THERE A FACTORY I CAN VISIT? Yes, definitely. We have showrooms at the following locations. Bhopal Madhya pradesh India: And  Jaipur (Rajasthan) India

Know Your Carpet

All rugs are handmade by skilled artisans, or in a specialty manufacturing facility and are checked to meet quality standards before shipment.

a. How can I differentiate between different construction?
Each construction that we use for making our carpets has different significant visible characteristics. Looking at the back of the rug is the easiest way to differentiate between different constructions.

1) Hand knotted Persian Rug– A hand knotted rug shows the same pattern on the back (in knots) as on the front and you can even make out the colors that are used in front are the same that are used in the back.

Warranty

We realize that not all things are perfect all of the time. In the event of an actual manufacturer’s defect, we require your assistance in processing your claim because most area rug sizes

MAINTENANCE OF YOUR RUG:

Vacuuming: Routine vacuuming with a high quality vacuum cleaner is the most important thing you can do to maintain the beauty of your rug. Vacuum thoroughly and frequently with a canister vacuum (preferably one without beater bars). This prevents permanent damage by keeping soil particles from working their way deep into your rug. Rugs placed in high traffic areas of your home or office should be vacuumed more frequently. Never vacuum the fringes of your rug, especially a hand-knotted rug.

Care and Cleaning

We know that you will enjoy it for years to come. Area rugs are one of the easiest ways to freshen the look, color and style of your home. Like any investment, a rug must be properly taken care of if it is to last. Following are tips for extending rug life.

All rugs are handmade by skilled artisans in a specialty manufacturing facility and are checked to meet quality standards before shipment.

The following seven simple facts will help you to understand your rug and prolong its life:

1) Color

No two rugs are the same. Slight color variations are common for handmade rugs, as dye lots may change over a period of time.

2) Shedding

All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.

3) Sprouts

Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration of the backing.

4) Creases

If your rug has been rolled or folded for shipping, it may include creases. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight will help.

5) Odor

Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap.

6) Fading

If exposed to direct sunlight, rug colors typically fade over time, even if they are fade resistant.

7) Wear & tear

As a general rule, rugs of all materials and constructions should be rotated every 3-6 months to balance color and evenly distribute wear.

Cleaning Spills: Act quickly following a spill to keep a permanent stain from setting into your rug. For liquid spills, use a clean cloth and press firmly around the spill to absorb as much as possible. Do not rub! This can set the stain deeper into the rug, making it harder to remove and increasing the likelihood that it will re-appear. Clean spills immediately. Once a stain is set, it becomes much more difficult to clean. Our Rug & Fabric Stain Remover can help eliminate many stubborn stains. Never rub a spill, as this forces the spill deeper into the rug. Instead, blot the stain with a clean white cloth.

For wool rugs, use lukewarm water to remove any residual stain, as wool is more prone to bleeding and staining than synthetic fibers. Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.

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