What is the minimum order quantity for international bulk exports?

We handle bulk orders and can facilitate 20 or 40-foot container shipments globally, with specific logistics handled via JNPT Mumbai port. Our standard MOQ is 50 pieces per design.

Are your manufacturing operations officially registered in India?

Yes, Sonia Collections is a government-registered MSME unit and a proud member of the Export Promotion Council for Handicrafts (EPCH), ensuring strictly monitored quality control and authentic Indian craftsmanship.

Can individual customers purchase single pieces?

Yes, for single-piece retail or sample orders, please visit our dedicated shop page to process your purchase with international delivery options.

Refund & Return Policy

Easy Returns • Secure Refunds • Worldwide Customer Support • Sonia Collections™

Customer Satisfaction Comes First

At Sonia Collections™, customer satisfaction is our highest priority. We are committed to providing high-quality handmade rugs, home textiles and handcrafted home décor products backed by a fair, transparent and customer-friendly return and refund policy.

Please read the following terms carefully before submitting a return, replacement or refund request.

📦 30-Day Return Policy

Eligible products may be returned within 30 days of delivery.
Returns and exchanges are available for qualifying retail orders.
Products should be returned in acceptable condition.
Proof of purchase is required.

✅ Return Eligibility

New and slightly used products are eligible.
Incorrect or damaged products qualify for replacement.
Products damaged due to misuse are not eligible.
Products returned without original packaging may not qualify.
Custom-made, personalized and OEM products are non-refundable unless manufacturing defects are confirmed.

🔄 Return Process

Submit your return request within 5 days after delivery.
Approved returns must be completed within 30 days.
Approved claim shipping costs are covered by Sonia Collections™.
Replacement or return pickup is arranged after verification.

💳 Refund Policy

Refunds processed within 3 business days after inspection.
No hidden charges or restocking fees.
Refunds issued through the original payment method whenever possible.
Customers receive confirmation once the refund has been completed.

🏭 Wholesale & OEM Orders

Bulk wholesale orders are generally non-returnable.
OEM manufacturing orders are non-refundable.
Private Label orders cannot be cancelled after production.
Verified manufacturing defects or shipment errors will be resolved promptly.

🤝 Our Commitment

Transparent return process.
Fast customer support.
Secure international shopping.
Fair refund handling.
Long-term customer relationships.

Need Assistance?

If you have any questions regarding returns, replacements, refunds, damaged shipments, wholesale orders or OEM manufacturing, our customer support team is ready to help. We aim to resolve all genuine requests quickly and professionally.