Terms And conditions

Terms & Conditions

Sonia Collections™ • Handmade Rugs & Home Textiles

Shipping & Delivery

  • Free worldwide shipping on eligible orders.
  • India: 4–7 business days.
  • USA & International: 12–14 business days.
  • USA: DDP delivery with no additional import duties.
  • Other countries: Import duties and taxes are buyer's responsibility.

Returns & Exchanges

  • Returns/exchanges accepted within 30 days of delivery.
  • Request must be submitted within 5 days.
  • Defective or incorrect items qualify for replacement.
  • Eligible return shipping is covered by Sonia Collections™.
  • Refunds are issued after inspection.
  • Proof of purchase is required.

Order Cancellation

  • Before dispatch: Full refund.
  • After dispatch: 10% cancellation fee may apply.

Wholesale & Bulk Orders

  • Minimum order: 50 pieces.
  • Production & dispatch: 45–60 days.
  • Sea freight from Nhava Sheva, Mumbai.
  • OEM & Private Label available.
  • Samples available; charges apply.
  • Bulk orders are non-returnable unless a manufacturing defect is confirmed.

Payments

Secure payments are accepted through PhonePe, Razorpay, PayPal and major credit/debit cards. International payments may be accepted in multiple currencies.

Privacy

Customer information is used for order processing, support and improving our services. We do not sell customer data.

Intellectual Property

All Sonia Collections™ logos, trademarks, product designs, images and website content are protected. Unauthorized copying or use is prohibited.

Contact Us

For questions regarding these Terms & Conditions, please contact Sonia Collections™ through our official website.

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