FAQ.
The Factory
Carpets And Home Textile of India is a recognized manufacturing & export house immersed in the fine art of rug, Uniqe Designers Hoe Textiles making for almost three decades, recognized by some by the name Carpets of India. Each rug manufactured by us conveys a story of its own as special emphasis is given by us in each step of the manufacturing process, the major area of our focus has become reinterpreting classic craftsmanship and combining it with designs which might be different but are simultaneously elegant. Our experience and consistent growth has enabled us to become pioneers in Hand knotted rug business and our dedication and passion towards our quality and designs is the reason for the unparalleled services that we have delivered to our customers over the years.
Frequently Asked Questions
Where is My Order?
To know the status of your order, you can contact us
through below channels.
Mobile: +91-8319106212 (09:30 AM - 06:30 PM IST).
Email:Â soniacollections@gmail.com Website Chat: 09:30 AM till 06:30 PM IST
Carpets And Home Textile of India is a recognized manufacturing & export house immersed in the fine art of rug, Uniqe Designers Hoe Textiles making for almost three decades, recognized by some by the name Carpets of India. Each rug manufactured by us conveys a story of its own as special emphasis is given by us in each step of the manufacturing process, the major area of our focus has become reinterpreting classic craftsmanship and combining it with designs which might be different but are simultaneously elegant. Our experience and consistent growth has enabled us to become pioneers in Hand knotted rug business and our dedication and passion towards our quality and designs is the reason for the unparalleled services that we have delivered to our customers over the years.
Yes. Every rug comes with 6 months or 24 months warranty. To know more, +91-8319106212 or exports@soniacollections.com /soniacollection4@gmail.com
ARE THE TRUE COLOUR SHOWN ON WEBSITE FOR RUG WEBSITE
Yes, the rugs showcased on the website are in true colors.
However, depending on the resolution of your device's screen,
there might be slight variation in the color of the actual rug and it's website image.
You can reach us at +91-8319106212 or exports@soniacollections.com
for inquiring about more images.
You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway. You can also pay us via PayPal. You can also pay through Bank Transfer. Cash on delivery is available in India for products up to the value of 100000 INR and total cart value up to 200,000 INR. To know more, kindly call us at +91-8319106212 or or exports@soniacollections.com /soniacollection4@gmail.com
Know Your Carpet
All rugs are handmade by skilled artisans, or in a specialty manufacturing facility and are checked to meet quality standards before shipment.
a. How can I differentiate between different construction?
Each construction that we use for making our carpets has different significant visible characteristics. Looking at the back of the rug is the easiest way to differentiate between different constructions.
1) Hand knotted Persian Rug– A hand knotted rug shows the same pattern on the back (in knots) as on the front and you can even make out the colors that are used in front are the same that are used in the back.
All rugs are handmade by skilled artisans, or in a specialty manufacturing facility and are checked to meet quality standards before shipment.
a. How can I differentiate between different construction?
Each construction that we use for making our carpets has different significant visible characteristics. Looking at the back of the rug is the easiest way to differentiate between different constructions.
Warranty
We realize that not all things are perfect all of the time. In the event of an actual manufacturer’s defect, we require your assistance in processing your claim because most area rug sizes
MAINTENANCE OF YOUR RUG:
Vacuuming: Routine vacuuming with a high quality vacuum cleaner is the most important thing you can do to maintain the beauty of your rug. Vacuum thoroughly and frequently with a canister vacuum (preferably one without beater bars). This prevents permanent damage by keeping soil particles from working their way deep into your rug. Rugs placed in high traffic areas of your home or office should be vacuumed more frequently. Never vacuum the fringes of your rug, especially a hand-knotted rug.
Care and Cleaning
We know that you will enjoy it for years to come. Area rugs are one of the easiest ways to freshen the look, color and style of your home. Like any investment, a rug must be properly taken care of if it is to last. Following are tips for extending rug life.
All rugs are handmade by skilled artisans in a specialty manufacturing facility and are checked to meet quality standards before shipment.
The following seven simple facts will help you to understand your rug and prolong its life:
1) Color
No two rugs are the same. Slight color variations are common for handmade rugs, as dye lots may change over a period of time.
2) Shedding
All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.
3) Sprouts
Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration of the backing.
4) Creases
If your rug has been rolled or folded for shipping, it may include creases. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight will help.
5) Odor
Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap.
6) Fading
If exposed to direct sunlight, rug colors typically fade over time, even if they are fade resistant.
7) Wear & tear
As a general rule, rugs of all materials and constructions should be rotated every 3-6 months to balance color and evenly distribute wear.
We know that you will enjoy it for years to come. Area rugs are one of the easiest ways to freshen the look, color and style of your home. Like any investment, a rug must be properly taken care of if it is to last. Following are tips for extending rug life.
All rugs are handmade by skilled artisans in a specialty manufacturing facility and are checked to meet quality standards before shipment.
The following seven simple facts will help you to understand your rug and prolong its life:
1) Color
No two rugs are the same. Slight color variations are common for handmade rugs, as dye lots may change over a period of time.
2) Shedding
All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.
3) Sprouts
Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration of the backing.
4) Creases
If your rug has been rolled or folded for shipping, it may include creases. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight will help.
5) Odor
Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap.
6) Fading
If exposed to direct sunlight, rug colors typically fade over time, even if they are fade resistant.
7) Wear & tear
